Job Description
NOC Engineer at an International Telecom Services Company in Yangon
Responsible for monitoring, escalation and open the tickets for customer complaints
Up to 1,300,000 MMK plus Other Benefits
About the Company
Our client is an international telecom services company in Myanmar to provide innovative Information and Communication Technology solutions and services
The Role
Manage customer complaints by escalating and opening tickets as needed
Monitor all alarms and activities related to scope services
Identify critical incidents and escalate to application owners following the escalation matrix
Follow up on open incidents and approved changes to ensure timely resolution
Utilize tools such as Grafana, Zabbix, and BMC Helix for monitoring and ticketing (experience with these tools is a plus)
Apply knowledge of ITIL processes to maintain service quality and efficiency
Prepare and deliver reports related to incidents and operational performance
Requirements
Bachelor’s degree in computer science, Information Technology, or related field preferred
Proven experience in a NOC Engineer at telecom industry
Experience with network monitoring and ticketing tools (Grafana, Zabbix, BMC Helix)
Solid understanding of ITIL processes
Strong problem-solving, communication, and reporting skills
Ability to work in a 24/7 environment, including shift rotations
Benefits
Other Allowances
Highlights
A rapidly growing organization which will allow your future to grow simultaneously with them
Career Growth Opportunities
Together with the growth of company business, there are a lot of potential for career development of the employees