Job Description
Customer Service Executive at Global Paint Manufacturing and Distribution Company in Yangon, Myanmar
Responsible to provide excellent customer service to internal and external customers
Up to 1,000,000 MMK
The Role
The ideal candidate's background for the role comes from hands on experience in handling customer service function and experience being in a front-line customer contact position to handle key customers and manage customers orders
About the company
Our client is a Multinational Chemicals Manufacturing and Distribution Company with strong presence in Myanmar, combining the best quality with constant innovation and creativity
Description
Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction. This position is in Yangon and direct reporting to Senior Executive
Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service
Perform invoicing of Customers' orders accurately and efficiently and respect local laws and procedures
Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices
Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required
Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction
Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders
Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders
Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF
Handle approved Sales Returns with appropriate charge information and create credit notes when required
Requirements
College, university, or equivalent degree in business or marketing
At least 2 – 4 years of experience in handling customer service roles and handling similar operational and coordination, experience working with manufacturing company
Able to work independently and strong collaborative manner
Initiative and passionate about delivering the values and ensure excellence customer services to both internal and external customers
Speak at least Upper Intermediate level of English
Benefits
Competitive Incentive + Allowances
Career Growth Opportunities
This a great opportunity to work with Multinational Pain Manufacturing Company in Myanmar
For more information contact Derek Aung on Telegram @Derek9000